Subscription Policy

Last updated: 30 September 2026

At Silencio we want you never to run out of your strips. Your subscription sends you your Silencio products automatically, at the pace you choose, at the subscriber price. Here we explain how it works, how you pay and how you can cancel.

1. Subscription plans

You can subscribe to 1, 3 or 6 packs, delivered every 30, 60, 90 or 180 days, depending on the plan. The price per pack, the quantity and the frequency of the plan you chose are shown on the product page, at checkout and in your order confirmation email.

While your subscription is active, you always pay the subscriber price, and you receive the gifts linked to your plan that were advertised at the time you subscribed.

2. Payment and billing

The first charge is made at the time of purchase. The following charges are made automatically at the end of each cycle, on the scheduled date of your next delivery.

By subscribing, you authorise Silencio to charge the amount of your plan to the payment method you used, on a recurring basis, until you cancel.

Subscriptions can only be paid by credit or debit card, or with PayPal.

3. Automatic renewal

Your subscription renews automatically at the end of each cycle, until you decide to cancel.

The charge is made to the payment method linked to your subscription. If your card changes or expires, contact us before your next billing date so we can update it.

4. Cancellation

You can cancel your subscription whenever you want, from the moment you receive your first order. There is no minimum period and no penalty.

To stop the next charge, cancellation must be requested at least 3 days before your next billing date. If your request arrives after that, the order for that cycle goes ahead as normal and the cancellation applies from the following cycle.

To cancel, just email us at suporte@trysilencio.com or use the contact in your Founder Portal, at trysilencio.com/pages/portal-do-fundador. We handle your request on the same day and confirm it by email.

Once you cancel, subscriber gifts and prices no longer apply to your future purchases.

5. Changes to your subscription

If you want to change the quantity, the frequency or the delivery address, or skip a delivery, contact us at least 3 days before your next billing date and we will make the change for you.

6. Right of withdrawal, guarantee and refunds

You have 14 days from receiving your first order to withdraw from your subscription without giving any reason, under the Portuguese law on distance contracts (Decree-Law no. 24/2014).

In addition, the first order of your subscription is covered by our 30-day satisfaction guarantee, under the conditions described in our Refund Policy.

Renewal charges for orders that have already shipped are non-refundable, unless the product arrives damaged, defective or different from what you ordered. If you think you were charged by mistake, contact us within 7 days of the charge and we will look into it.

7. Shipping

Each subscription order is shipped to the address on your subscription. Shipping costs and estimated delivery times are shown at checkout, as described in our Shipping Policy.

Please make sure your address is always up to date. Silencio is not responsible for orders delivered to an incorrect address that was not corrected with us in time.

8. Changes to prices or plans

We may update the subscription plans, prices or gifts. If a change affects your subscription, we will email you at least 30 days in advance, and you can cancel before the change takes effect, at no cost.

9. Contact

For any question about your subscription, get in touch:

Email: suporte@trysilencio.com
Founder Portal: trysilencio.com/pages/portal-do-fundador